General FAQ's

 

BoonBox is a small family business and yet, we seriously deal with your concerns.

 

 

1. Why Buy from BoOonBox?

 

  Buying from us would mean:

  • 100% guarantee your orders are original and Korean made. All our products are sourced directly from South Korea. 

  • shipping is faster of course instead of waiting 6-10 weeks of your order from Korea 

  • you are buying selected bestselling and hottest Korean cosmetics in the market, which are all tested and positively rated by many customers internationally.

  • you find links how each product is reviewed in other trusted Websites

 

2. Why are your prices expensive compared to buying directly from Korea

 

  • our prices are cheaper compared to many websites. As a business, BoOonBox has to pay import taxes as well as shipping costs ordering from Korea, which add up to the total price.
  • when you buy directly from Korea, their prices are quite the same to ours or even more expensive, plus you'll pay more for the shipping cost and import tax too.

  • Beware, products you find in the web, does not always mean they are original. Since Korean products are becoming famous, many are selling it as fake products.

 

3. One of your product is Out of Stock, how long will it take to be available again?

 

  • Please send us an email once you find a product out of stock of your interest. We'll send a message about availability as soon as product arrives in our inventory. OR you can reserve a product in advance of your choice.

 

4. I don't understand any Korean words. I want to know the ingredients and how it is supposed to be used.

  • Please refer to our Product discriptions. They are all written in english for better understanding.

 

5. Is that expiration date written at the bottom of the product? I bought an expired product?

  • Please don't be alarmed when you see the date at the bottom of your product, which is maybe same year when you bought it. It is the manufactured date listed there. Cosmetic products usually have a shelf life of 2-3 years after manufacturing date. For more information, please read here.

 

6. For delivery concerns please refer to our Delivery Information

7. If you want to return a product, please refer to our Return Policy

 

8. Why is free shipping above CHF 95.00 no longer exist?

  • As of 31 of October 2016 this no longer exist. BoOonBox decided to treat each customer fair and special. Instead of a free shipment,you receive  free surprise gift for every order you make! 

 

If you have more questions unanswered here, please feel free to contact us: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 


 

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